Q. What is the 'Satisfaction Guarantee'?

If you arrive and are unhappy with your accommodations, please contact us immediately. We will provide you with a comparable or upgraded room in your building or another of our locations. If we need to move you to another building, we will provide transportation at no cost. If no other suites are available and you choose to leave, we will provide a full refund.

Q. How do I make reservations?

Inn Boston Reservations is a central reservation and property mangement company for multiple furnished accommodations. You may reserve a suite online, or call 617-236-2227.
As there is no on site host at any of the apartments, reservations and payments must be made in advance of your arrival date.

Please note that if you are making a LAST MINUTE RESERVATION, arriving within 48 hours, you will need to phone our office to confirm your reservation and apartment details. Last minute reservations are not guaranteed without confirmation from our office.

Q. What is included in my reservation?

All of the suites and apartments include:

• Two sets of clean linens and towels
• Accessorized kitchens with dishes, pots, pans, glassware and utensils
• One or more television with cable service
• Wireless internet service (Service cannot be guaranteed.)
• One or more telephone with private number and local phone service,
• A directory with information specific to your apartment and neighborhood

Q. How does the booking process work? Are there any hidden costs I should be aware of?

Simply choose the apartment that best suits your specifications and make your reservation. Though no hotel taxes are applicable, a processing fee is added to the price displayed. The credit card provided will be charged for 50% of the total reservation amount and an automatic confirmation will be emailed to you. Two weeks before your arrival date, the final amount is charged and a personalized email confimation with the full address, apartment number and entry instructions is sent. Please contact our office for any specific alternative requirements.

Q. How will I receive my keys?

Once final payments are made, access codes will be provided via email which will allow you access to the building and your suite. These codes will work in one of two ways depending on the building where you are staying. They will either open the door to your unit directly, or they will open a lockbox adjacent to the door, inside which you will find the keys needed to access the suite for duration of your stay.

Q. What is the penalty for cancelling my reservation?

Reservations cancelled up to two weeks prior to arrival date are refunded in full less a $50 cancellation fee. Guests canceling less than two weeks in advance will have already recieved access codes to their building and unit, and are therefore responsible for the full booking amount. This means that cancellations after the two week window will be billed in full.

Q. Is parking available?

We do not offer parking but all of the apartments are in close proximity to many garages and metered parking is available on most streets. Parking garages are indicated onthe Map and include:

• The Cedars and Back Bay Beacon: The Boston Commons Garage, 0 Charles Street, 617-954-2098
• The Christopher: The Prudential Center, 800 Boylston Street, 617-236-3060
• The Newbury: Danker & Donahue, 341 Newbury Street, 617-596-3380

Q. Is smoking permitted in any of the apartments?

Inn Boston Reservation buildings, like all hotels in Massachusetts, are mandated non-smoking buildings. Violators will be charged $500 and credit cards on file will be processed for any guests whose suites require smoke removal after vacating.